Cancellation, Return & Refund Policy

Summary

Quality of India follows a No Returns / Exchange policy. Every product is quality checked and inspected before dispatch so that you receive it in perfect condition. Please check the model, size, capacity, power and site requirements on the product page before ordering, or confirm with us on +91 98112 84184. Product-specific terms shown on the product page or quotation also apply.

Cancellation

To cancel, contact +91 98112 84184 by call/WhatsApp or email care@qualityofindia.com with the order number.

No returns or exchange after delivery

Once a product has been delivered, it cannot be returned or exchanged for change of mind, wrong selection by the customer, or because it is no longer required. This applies to all products, including air conditioners, commercial refrigeration, water coolers and dispensers, commercial kitchen equipment, installed/commissioned products and made-to-order or specially procured items.

Damaged, wrong or missing items at delivery

If a product arrives with visible transit damage, a different model is delivered, or accessories are missing, note it on the delivery receipt and report it to us within 48 hours of delivery with photographs/video. After verification, we will arrange a replacement of the product or part, or a refund where replacement is not possible.

Return charges

All return, pickup and re-delivery charges are borne by the buyer. Where a product has to be sent back for any approved claim or a cancelled shipment, the buyer pays the transport/collection cost, which may be deducted from any refund.

Manufacturing defects

Manufacturing defects are covered by the manufacturer’s warranty and handled by the brand’s authorised service centre — repair or replacement as per the manufacturer’s policy, after authorised inspection where required. A defect noticed on arrival should be reported within 3 days of delivery (or of installation, where the manufacturer installs the product). Quality of India will help you register and escalate the complaint with the brand.

What we need to process a claim

• Original invoice/order details.
• Product serial number matching the invoice/order record where applicable.
• Original packaging, manuals, warranty documents and accessories where relevant.
• No additional damage caused after delivery.
• For installation-dependent products, installation by the manufacturer’s authorised technician where required by the brand.

How a claim works

1. Contact Quality of India with the order/invoice number and describe the issue.
2. We verify the order, serial number and supporting photographs/video, normally within 2 working days.
3. Where required, the manufacturer’s authorised technician inspects the product.
4. If the claim is approved, we arrange the replacement, repair or service visit, or a refund where that is the approved remedy.

Refunds

Refunds apply to cancelled orders and to approved claims where a replacement is not possible. Refunds are made to the original payment source; payments made by bank transfer are refunded to the buyer’s own bank account. We do not make cash refunds.

Quality of India will normally initiate an approved refund within 2 working days after approval. Actual credit time depends on the payment provider/bank.

If an order included a free gift, cashback or promotional benefit, the benefit may need to be returned, reversed or adjusted in the refund calculation.

Contact for cancellations and claims

Call / WhatsApp: +91 98112 84184 · Email: care@qualityofindia.com · Online orders & WhatsApp: 24×7
Quality of India, Showroom, Hotel Neeru Building, 10, Netaji Subhash Marg, Daryaganj, New Delhi, Delhi – 110002