Grievance Redressal

We aim to acknowledge customer complaints within 48 hours and resolve them within one month, subject to the nature of the issue, manufacturer inspection, third-party service timelines and other factors outside our reasonable control.

Customer Care

Call / WhatsApp: +91 98112 84184
Email: care@qualityofindia.com
Online orders & WhatsApp: 24×7
Languages: Hindi and English

Please keep your order number, invoice number, product model and serial number available where applicable.

Grievance Officer

Mahendra Aggarwal, Grievance Officer
Mobile: +91 98112 84184
Email: care@qualityofindia.com
Quality of India, Showroom, Hotel Neeru Building, 10, Netaji Subhash Marg, Daryaganj, New Delhi, Delhi – 110002

A complaint/grievance number will be issued for cases requiring formal tracking.

How to raise a grievance

1. Call, WhatsApp or email us with your name, order/invoice number and a short description of the issue. Photos/videos help.
2. We acknowledge your complaint within 48 hours and share a reference number where formal tracking is needed.
3. We investigate, coordinate with the manufacturer/service centre where required, and update you on progress.
4. We aim to resolve the grievance within one month of receipt.

External consumer assistance

Customers may also approach the National Consumer Helpline at 1915 or use other remedies available under applicable Indian law.