FAQs – Frequently Asked Questions

Delivery FAQs

1. Where do you deliver?

Website orders are delivered in Delhi, Gurugram, Noida, Ghaziabad, Faridabad and Sonipat, subject to PIN-code serviceability. All-India delivery is available on request – WhatsApp or call us with your PIN code and we will quote the delivery charge and time before you pay. We do not deliver to Uttarakhand or Rajasthan. See our Shipping & Delivery Policy.

2. Is delivery free?

Delivery is free within Delhi. For Gurugram, Faridabad, Noida, Ghaziabad and Sonipat, a delivery charge of ₹1,500 per piece applies – these deliveries are made through logistics partners such as Porter or Uncle Delivery. The delivery charge for your PIN code is shown on the product page and at checkout before payment; nothing extra is collected later for standard ground-floor delivery. Any special-handling charge is quoted and agreed in advance.

3. Will you carry the product upstairs?

Not as standard. Lift movement may be possible if agreed in advance, subject to product, building and safety conditions. Carrying by stairs is a separately quoted service where available.

4. How fast is delivery?

The product page shows the expected delivery date for your PIN code. Typically: Delhi – within 2 working days; Gurugram, Faridabad, Noida, Ghaziabad and Sonipat – 0 to 2 days. Made-to-order and project items – as confirmed in the quotation.

Payment FAQs

5. Is Cash on Delivery available?

No. Cash on Delivery / Pay on Delivery is not available. All orders are paid in full before dispatch. See our Payment Policy.

6. Which payment methods do you accept?

UPI, credit/debit card, net banking, wallets and card EMI where shown at checkout, and direct bank transfer to our company account.

Cancellation and return FAQs

7. Can I cancel my order?

Yes – cancellation before dispatch is free, subject to verification of the order status.

8. The product arrived damaged. What do I do?

Note the issue on the delivery receipt, take photos/video, and contact us within 48 hours. We will arrange a replacement or other remedy after verification.

9. Can I return or exchange a product if I change my mind?

No. We follow a No Returns / Exchange policy – every product is quality checked and inspected before dispatch. Please confirm the model and requirements before ordering. Damage in transit, wrong or missing items and manufacturing defects are still covered as explained in our Cancellation, Return & Refund Policy.

10. Who pays return charges?

All return, pickup and re-delivery charges are borne by the buyer.

Installation, warranty and refund FAQs

11. Who installs the product?

Normally the manufacturer’s authorised service centre, where installation is offered. Extra materials and site work are charged separately unless included in the quotation or product offer. See our Installation & Warranty Policy.

12. Who handles warranty?

The manufacturer, through its authorised service network. Quality of India is always available to help you escalate.

13. Can I use a domestic product for commercial use?

Please check the product page and warranty terms first – commercial use may have different warranty conditions or may not be covered.

14. How long does a refund take?

Refunds apply to cancelled orders and approved claims. We normally start an approved refund within 2 working days. Credit usually takes 2–5 working days for UPI/net banking/debit card/bank transfer and 7–10 working days for credit card/EMI.

Product and showroom FAQs

15. Are your products genuine?

Yes – 100% original products from authorised brands and trusted suppliers. We are an authorised dealer for Voltas, Blue Star, Western and Atlantis.

16. Do you take bulk or project orders?

Yes – restaurants, hotels, caterers, contractors, institutions and dealers can order through a written quotation. Call or WhatsApp +91 98112 84184.

17. Can I visit your showroom?

Yes. Our showroom is at Showroom, Hotel Neeru Building, 10, Netaji Subhash Marg, Daryaganj, New Delhi, Delhi – 110002, India, open Monday to Sunday, 8:00 am to 11:00 pm. Online orders and WhatsApp support are available 24×7.

18. How do I contact you?

Call / WhatsApp: +91 98112 84184
Email: care@qualityofindia.com
Address: Showroom, Hotel Neeru Building, 10, Netaji Subhash Marg, Daryaganj, New Delhi, Delhi – 110002
Or send an enquiry from our Contact page.