Installation, Demonstration & Warranty Policy

Delivery and installation are separate unless the product page or quotation expressly states that installation is included.

Installation

For manufacturer-supported products, Quality of India will raise the installation request with the manufacturer/service centre or provide the authorised service contact. The usual target for a technician visit is 1–4 working days after delivery, subject to technician availability, season, site readiness and brand service schedules. AC installation during peak summer may take longer.

Where the product page says the product should remain packed until technician inspection/installation, the customer should not open or install it independently.

Typical installation treatment

Installation charges are set by the manufacturer/service provider unless Quality of India has expressly included installation in the sale quotation. Ask for the applicable rate before additional work starts and pay against an official receipt.

Site readiness

• Correct electrical point, load, voltage and earthing at the installation location.
• Stabiliser/protection equipment where recommended by the manufacturer.
• Water inlet/drain connection where required.
• Adequate ventilation and clearances as specified in the product manual.
• For commercial equipment: correct electrical phase/load, gas/water/drain/exhaust arrangements and safe access as applicable.
• Any civil, plumbing, electrical, ducting, fabrication or structural work required by the site should be arranged/approved before installation unless specifically included in the quotation.

Demonstration

Where a manufacturer offers a demonstration, its service team may contact the customer after delivery to schedule it. The first demonstration is free where the brand provides it as part of the product/service package.

Warranty

Quality of India is an authorised dealer of Voltas, Blue Star, Western and Atlantis. Product warranty is the manufacturer’s warranty for the period and scope stated on the product page, invoice or manufacturer’s warranty document. Warranty service is normally provided by the manufacturer’s authorised service centre.

Warranty does not automatically mean that every site visit, transport charge, consumable or installation-related item is free. The manufacturer’s warranty terms govern.

Domestic vs commercial use

Every applicable product page should identify whether the warranty permits domestic use, commercial use, or both. Customers should not assume that a domestic-rated appliance carries the same warranty when installed in a shop, restaurant, office, hotel or other commercial environment.

Typical exclusions

• Installation or repair by an unauthorised person where the manufacturer excludes it.
• Voltage fluctuation, incorrect voltage, surge or unsuitable electrical supply where excluded by the manufacturer.
• Physical damage, water damage, misuse or mishandling.
• Pests, rodents or other external causes.
• Normal wear and tear and consumable parts.
• Altered or removed serial number.
• Use outside the product’s specified operating conditions.
• Site conditions, plumbing, electrical, gas, ventilation or other infrastructure issues that are not part of the manufacturer’s warranty.

If the manufacturer’s warranty card differs from this general list, the applicable manufacturer’s warranty document controls, subject to applicable law.

Service escalation

Customers should contact the manufacturer’s authorised service centre where a warranty/service number is provided. If there is no meaningful response within 3 working days, contact Quality of India and we will assist with escalation to the brand.

After warranty expiry, service visit, labour, parts and transport charges are governed by the manufacturer’s/service centre’s prevailing rates. A standby/replacement unit is not provided unless the manufacturer offers one.

Installation and warranty help

Call / WhatsApp: +91 98112 84184 · Email: care@qualityofindia.com · Online orders & WhatsApp: 24×7
Quality of India, Showroom, Hotel Neeru Building, 10, Netaji Subhash Marg, Daryaganj, New Delhi, Delhi – 110002