Policies. How we deliver, install and support.

These policies apply to purchases made through qualityofindia.com, subject to the product-specific terms shown on the product page, quotation or order confirmation. Free delivery in Delhi; Noida, Gurugram, Faridabad, Ghaziabad and Sonipat at ₹1,500 per piece; rest of India on request (no delivery to Uttarakhand or Rajasthan). Each of our policies has its own page — choose one below.

Shipping & Delivery →Delivery area, timelines, charges and receiving your order.Payment Policy →Accepted payment methods (prepaid only), EMI and GST invoice.Cancellation, Return & Refund →Cancellations, damaged items, return charges and refund timelines.Installation & Warranty →Installation, demonstration, manufacturer warranty and service.Terms & Conditions →Seller details, order acceptance, pricing and governing law.Privacy Policy →What information we collect and how we protect it.Grievance Redressal →Customer care, Grievance Officer and complaint timelines.FAQs →Quick answers on delivery, payment, returns and warranty.

Business, Bulk & Project Orders

Restaurants, hotels, caterers, contractors, institutions, dealers, resellers and other commercial buyers may place orders through a written quotation rather than standard retail checkout.

Quotation controls

A price discussed by phone or WhatsApp is indicative until incorporated into an official Quality of India quotation/order confirmation.
The quotation states the product/model, quantity, price, GST, delivery terms, installation/site requirements, advance amount, balance payment and any special conditions.
The quotation should state whether an advance is refundable, non-refundable, or refundable subject to specified procurement/cancellation conditions.
Special procurement, imported items, fabricated/custom items and project supplies may have separate lead times and cancellation terms.
For multi-product projects, partial deliveries, site surveys, commissioning and retention/payment milestones may be governed by the quotation or project order.

Commercial customer responsibilities

Provide the correct legal entity/business name, GSTIN and billing details before invoicing.
Ensure the site is ready for delivery, unloading, installation and commissioning as agreed.
Provide required electrical, plumbing, gas, exhaust, drainage, structural and access provisions unless these are expressly included in Quality of India’s scope.
Nominate an authorised site representative to receive equipment and sign/confirm delivery.
Review product dimensions, utility requirements and access before ordering bulky equipment.

Commercial warranty

Warranty coverage depends on the exact product, intended use and manufacturer’s commercial warranty terms. A domestic product purchased by a commercial customer does not automatically become a commercial-warranty product.

Bulk/project cancellation

Where procurement, fabrication or allocation has started pursuant to an accepted quotation, cancellation and refund will be governed by the quotation/project terms and applicable law. Quality of India will identify non-recoverable procurement or project costs before accepting such orders wherever reasonably possible.

For a quotation, call / WhatsApp +91 98112 84184 or email care@qualityofindia.com.

Quality of India policies at a glance

Here is a short summary of our policies. The full text of each policy is on its own page.

Shipping & delivery policy

Free delivery in Delhi.
Noida, Gurugram, Faridabad, Ghaziabad and Sonipat: ₹1,500 per piece through third-party logistics, delivered in 0–2 days.
Rest of India on request. No delivery to Uttarakhand or Rajasthan.

Read the full Shipping & Delivery Policy.

Payment policy

Create an account before adding products to the cart; checkout asks for name, address, mobile number and GST number.
Prepaid orders only – Razorpay, bank transfer or UPI. No Cash on Delivery.
GST bill with every order.

Online payments are processed securely by Razorpay. Read the full Payment Policy.

Cancellation, return & refund policy

We follow a no returns / no exchange policy, so please confirm the model and size before you order. Return charges, if any, are borne by the buyer. Read the full Cancellation, Return & Refund Policy.

Installation & warranty policy

Products carry the brand warranty as per the model, serviced by the brand’s authorised service network. All water coolers and water dispensers carry a 1 year on-site brand warranty. Read the full Installation & Warranty Policy.

Terms, privacy and grievance policies

See our Terms & Conditions, Privacy Policy and Grievance Redressal pages.

Questions about our policies

Do these policies apply to bulk and project orders?

Yes, together with the terms in your written quotation – see Business, Bulk & Project Orders on this page.

Who do I contact about a policy?

WhatsApp +91 98112 84184 or email care@qualityofindia.com. Online orders & WhatsApp: 24×7. You can also visit our showroom: Showroom, Hotel Neeru Building, 10, Netaji Subhash Marg, Daryaganj, New Delhi, Delhi – 110002, India.

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