This Privacy Policy explains how Quality of India collects, uses, shares and protects information when customers visit the website, place orders, contact us or request delivery, installation or warranty/service assistance.

Who we are

Quality of India (GSTIN 07AAJPA5063G1ZZ), Showroom, Hotel Neeru Building, 10, Netaji Subhash Marg, Daryaganj, New Delhi, Delhi – 110002. Email: care@qualityofindia.com · Phone: +91 98112 84184.

Information we may collect

• Name, mobile number, email address and communication details.
• Billing and shipping address, PIN code and delivery/access information.
• GSTIN and business/legal name for business purchases.
• Order, invoice, payment status, product model and serial number where applicable.
• Warranty/service information, complaint details, photographs and videos submitted for support.
• Messages you send us through the website enquiry form, WhatsApp, phone or email.
• Website/device information such as cookies, IP-related technical information, browser/device data and analytics information where enabled.
• Communications and records necessary to provide customer support, prevent fraud, resolve disputes and comply with legal/tax obligations.

Why we use information

• To process orders, payments, invoices and refunds.
• To arrange delivery, installation, demonstration and site coordination.
• To provide warranty/service support and communicate with manufacturers/service centres.
• To respond to enquiries, complaints and grievances.
• To prevent fraud, misuse and unauthorised transactions.
• To improve website performance, product presentation and customer experience.
• To comply with applicable tax, accounting, legal and regulatory requirements.
• To send marketing communications where permitted and where the required consent/opt-out mechanism applies.

Service providers and sharing

We may share relevant information with payment gateways, banks, logistics/delivery partners, hosting/technology providers, customer communication providers, analytics providers, manufacturers and authorised service centres where necessary to perform the requested service or comply with law. We do not sell customer personal information.

Payment information

Card, UPI and net-banking details are entered on our payment gateway partners’ secure pages. Quality of India does not store your full card number, CVV or banking passwords.

Marketing communications

Transactional communications such as order, delivery, invoice, installation and service updates may be sent when necessary to fulfil the transaction. Promotional communications are separated from transactional messages and provide an opt-out.

Cookies and analytics

The website uses cookies and similar technologies for essential functionality, login/session management, cart and checkout, analytics, security and, where enabled, marketing measurement (for example Google services). You can control cookies through your browser settings.

Data security

The website is served over a secure HTTPS (SSL) connection. We use reasonable administrative, technical and organisational measures appropriate to the nature of the information we process. No internet transmission or storage system can be guaranteed to be completely secure.

Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, warranty/service, accounting, tax, fraud prevention, disputes and legal compliance. Information that is no longer required is securely deleted or anonymised where feasible and legally permissible.

Your requests

You may contact care@qualityofindia.com to access, correct or delete your personal information, or to withdraw consent for marketing. We may need to verify identity before acting on a request. Certain records cannot be deleted immediately where retention is required by law, tax/accounting obligations, warranty/service records, fraud prevention or dispute resolution.

Grievance Officer

Mahendra Aggarwal, Grievance Officer · care@qualityofindia.com · +91 98112 84184. See Grievance Redressal.

Children

The website is intended for customers who can lawfully enter into purchases. We do not knowingly seek personal information from children.

Updates

This Privacy Policy may be updated when the website, service providers or applicable requirements change. The effective date at the top of this page shows the latest version.